Terms of Service

Effective Date: November 12, 2026

Welcome to CRISP KITCHEN BASE.

These Terms of Service establish the conditions governing your access to and use of our website, online store, products, and related customer services.

We offer a selection of practical household and bathroom accessories, including towel hooks, toothbrush holders, and shower storage racks. Our aim is to provide customers with a convenient shopping experience supported by clear product information, transparent purchasing conditions, and helpful customer service.

By visiting our website, browsing our products, or placing an order, you agree to the applicable provisions of these Terms.

These Terms form the general agreement between you and BKL CIVIL PTY LTD, trading as CRISP KITCHEN BASE.

Website: https://www.crispkitchenbase.company

1. Acceptance of These Terms

By accessing or using our website, you acknowledge that you have read and understood these Terms of Service.

If you place an order, you agree to comply with these Terms together with the other applicable policies published on our website.

These may include:

• Return and Refund Policy.

• Privacy Policy.

• Shipping Policy.

• Legal Notice.

• Other applicable product or service notices.

If you do not agree with these Terms, please discontinue using our website.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded, restricted, or modified.

2. Business Information

Our website is operated by:

Legal Business Name: BKL CIVIL PTY LTD

Trading Name: CRISP KITCHEN BASE

Contact Person: Sharon Revell

Business Address: 59 Market St, Rockley NSW 2795, Australia

Return Address: 59 Market St, Rockley NSW 2795, Australia

Customer Service Email: [email protected]

All references to "CRISP KITCHEN BASE," "we," "us," and "our" refer to BKL CIVIL PTY LTD unless otherwise specified.

3. Eligibility to Use Our Website

You must have the legal capacity to enter into a binding agreement to make purchases through our website.

If you use our website on behalf of another individual or organization, you represent that you have the authority to act on their behalf.

You agree to provide accurate and complete information when placing an order or communicating with our customer service team.

You must not use our website for unlawful purposes, fraudulent transactions, unauthorized access, or activities that interfere with our business operations or other customers' shopping experiences.

4. Our Products

CRISP KITCHEN BASE offers practical accessories designed to support everyday bathroom organization and household convenience.

Our product range may include the following categories.

A. Towel Hooks

Towel hooks are designed to provide convenient hanging space for towels and similar suitable household items.

Depending on the product, specifications may include mounting style, material, finish, dimensions, and installation requirements.

Customers should review the product information and installation instructions before purchasing.

B. Toothbrush Holders

Toothbrush holders are intended to help organize toothbrushes and suitable bathroom accessories.

Product details may include material, capacity, design, dimensions, and cleaning or care recommendations.

Customers should review the listed specifications to determine whether an item is appropriate for their intended bathroom space.

C. Shower Storage Racks

Shower storage racks are designed to provide additional storage for suitable bathroom products and accessories.

Depending on the design, products may use different mounting methods and materials.

Customers should carefully review installation instructions, mounting requirements, product dimensions, and stated usage limitations before installation.

5. Product Descriptions and Accuracy

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other website information are accurate and current.

However, minor differences in colour or appearance may occur because of lighting, photographic conditions, or individual screen settings.

Product dimensions should be reviewed using the measurements supplied in the product listing rather than estimated from photographs.

We do not intend for general product descriptions or promotional statements to mislead customers regarding a product's material, function, performance, or suitability.

Where a product specification or promise is expressly stated, it will be treated in accordance with applicable consumer protection requirements.

6. Product Use and Installation

Customers are responsible for reviewing relevant product instructions before installation or use.

For bathroom accessories, the suitability of the mounting surface and installation method may affect product performance.

Towel Hooks

• Follow the supplied installation instructions.

• Use suitable mounting hardware.

• Confirm that the selected surface is appropriate.

• Avoid exceeding any stated usage limitations.

• Inspect the mounting components periodically.

Toothbrush Holders

• Follow any applicable cleaning and care instructions.

• Keep the holder clean and dry where appropriate.

• Do not use an item that is cracked or visibly damaged.

• Keep small detachable components away from young children where appropriate.

Shower Storage Racks

• Confirm that the selected mounting surface is suitable.

• Follow all installation instructions.

• Allow any required adhesive or mounting system to set before placing items on the rack.

• Do not exceed stated load or usage limitations.

• Inspect the rack periodically for loosened or damaged components.

Product information is not a substitute for professional installation advice where specialist assistance is required.

7. Product Availability

All products displayed on our website are subject to availability.

Inventory may change because of customer demand, supplier availability, stock adjustments, or other operational circumstances.

If a product becomes unavailable after an order has been submitted, we will make reasonable efforts to contact the customer and discuss an appropriate solution.

We will not knowingly substitute a materially different product without appropriate customer agreement.

Where an order cannot be fulfilled, any applicable cancellation and refund will be handled in accordance with the law.

8. Pricing and Currency

Unless otherwise stated, product prices and shipping fees are displayed in United States dollars (USD).

Customers should review the currency indicator and final order summary before completing checkout.

The applicable price is generally the price displayed at checkout when the order is submitted, subject to genuine pricing errors and applicable law.

Our standard shipping charges are:

• Orders of USD $10.00 or more: Free standard shipping.

• Orders below USD $10.00: USD $5.99 standard shipping.

The free-shipping threshold is calculated using the merchandise subtotal after applicable discounts and before shipping fees and any separately calculated taxes.

Any applicable taxes, currency conversion charges, or payment provider fees will be handled as disclosed during checkout and by the relevant payment provider.

We aim to display all material charges clearly before customers complete their purchases.

9. Orders and Order Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under the applicable checkout conditions.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that every verification or fulfilment step has been completed.

We may review an order for legitimate reasons, including:

• Payment authorization issues.

• Incorrect or incomplete delivery information.

• Suspected fraudulent transactions.

• Inventory discrepancies.

• Genuine pricing errors.

• Legal or regulatory restrictions.

If an order cannot be accepted or fulfilled, we will make reasonable efforts to contact you and arrange an appropriate resolution.

Any payment received for an order that cannot be fulfilled will be refunded where required.

10. Payment Terms

Customers must pay for orders using an available payment method offered during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through independent third-party payment providers.

We may rely on payment authorization and transaction confirmation before preparing an order for dispatch.

If payment is declined or cannot be verified, the order may remain pending or may be cancelled.

We do not guarantee uninterrupted availability of external payment systems, but we will make reasonable efforts to assist with payment-related enquiries.

11. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated during checkout or in relevant order notifications.

Our standard shipping arrangement is:

• Free standard shipping on orders of USD $10.00 or more.

• USD $5.99 standard shipping on orders below USD $10.00.

Delivery estimates depend on the destination, product availability, carrier operations, and other logistical conditions.

Where Australian Consumer Law applies, products must be delivered within the agreed timeframe or, if no timeframe is agreed, within a reasonable time.

Further information is available in our Shipping Policy.

12. Returns, Refunds, and Consumer Guarantees

Our Return and Refund Policy explains the voluntary 30-day change-of-mind return arrangement and the procedures for reporting damaged, defective, or incorrect products.

The voluntary return period does not replace or limit statutory consumer guarantees.

Under Australian Consumer Law, customers may be entitled to remedies when products fail to meet applicable guarantees.

Depending on the nature of the issue, these remedies may include repair, replacement, refund, or compensation.

We will assess product concerns in accordance with the relevant law.

13. Intellectual Property

Unless otherwise indicated, original website content and materials are owned by or licensed to CRISP KITCHEN BASE or their respective rights holders.

This may include:

• Brand names and logos.

• Website text.

• Product descriptions.

• Original images and graphics.

• Promotional materials.

• Website layouts and designs.

• Other original creative content.

You may access and view these materials for personal, non-commercial shopping purposes.

Without appropriate authorization, you must not reproduce, distribute, commercially exploit, modify, or republish protected materials except where permitted by applicable law.

Purchasing a product does not transfer ownership of the intellectual property associated with the product or our website.

14. Customer Reviews and Feedback

Where review or feedback features are available, customers may submit opinions, suggestions, questions, and product experiences.

By submitting content, you confirm that:

• You have the right to submit the material.

• The content is not knowingly false or misleading.

• The content does not unlawfully infringe another person's rights.

• The submission does not contain unlawful, threatening, or abusive material.

We may moderate or remove content where reasonably necessary and legally permitted.

We aim to present genuine customer feedback fairly and do not intend to manipulate reviews or create misleading impressions about product experiences.

15. Third-Party Services

Our website may rely on third-party service providers for:

• Payment processing.

• Website hosting.

• Order fulfilment.

• Shipping and tracking.

• Analytics.

• Customer communication.

• Technical support.

These providers may operate under separate agreements and privacy policies.

Our use of third-party services does not remove our own obligations concerning the products and services we supply to customers.

16. Website Availability and Maintenance

We aim to maintain a reliable and accessible online store.

However, temporary interruptions may occur because of maintenance, technical updates, network failures, hosting problems, or other circumstances beyond our reasonable control.

We may update or modify website features when reasonably necessary to improve security, functionality, or the customer experience.

We will not use this provision to avoid obligations relating to purchases already accepted or consumer rights that have arisen.

17. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses caused solely by:

• Improper installation contrary to supplied instructions.

• Product misuse or unauthorized modification.

• Failure to follow stated product limitations.

• Incorrect delivery details supplied by the customer.

• Unauthorized use of customer accounts.

• Independent third-party service interruptions.

• Circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

In particular, nothing in this section removes or restricts applicable Australian Consumer Law guarantees, statutory remedies, or other non-excludable rights.

18. Indemnification

To the extent permitted by law, you agree to be responsible for losses and reasonable expenses arising directly from your unlawful use of our website, infringement of third-party rights, or material violation of these Terms.

This provision does not require you to indemnify us for losses arising from our own unlawful conduct or obligations that cannot legally be transferred to customers.

19. Events Beyond Our Control

We will make reasonable efforts to fulfil our obligations, but certain events may delay or interrupt our operations.

These may include severe weather, natural disasters, transportation disruptions, public emergencies, government restrictions, infrastructure failures, or other circumstances beyond our reasonable control.

Where such circumstances affect an order, we will make reasonable efforts to provide relevant information and discuss available options.

Nothing in this section removes any mandatory consumer remedy.

20. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

Our Privacy Policy explains the types of information we collect, how it may be used, and the choices available to customers.

By providing information through our website, you acknowledge that it may be handled for the purposes described in that policy and as permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales and applicable Commonwealth laws of Australia.

Disputes arising in connection with these Terms may be dealt with by courts of competent jurisdiction in New South Wales, subject to applicable jurisdictional rules and consumer protection rights.

Nothing in this provision limits rights or remedies that cannot legally be excluded.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, business practices, website functionality, or legal requirements.

The revised version will be published on our website with an updated effective date.

Changes will not retrospectively remove rights or remedies that have already arisen.

23. Contact Information

If you have questions about these Terms, our products, or an order, please contact:

Company: BKL CIVIL PTY LTD
Store Name: CRISP KITCHEN BASE
Contact Person: Sharon Revell
Email: [email protected]
Address: 59 Market St, Rockley NSW 2795, Australia
Website: https://www.crispkitchenbase.company

Thank you for choosing CRISP KITCHEN BASE. We appreciate your business and aim to provide a convenient, transparent, and dependable online shopping experience.