Refund policy

Return and Refund Policy

At eh0p0e-5q.myshopify.com, operated under Accel-kkr Credit Partners Iii Lp, we are dedicated to helping you craft a clean, organized, and serene bathroom environment. We take immense pride in the durability, functional design, and aesthetic elegance of our towel hooks, toothbrush holders, and shower caddies. However, if an item does not meet your expectations or fit your space seamlessly, we offer a straightforward, customer-friendly return and refund process.

30-Day Risk-Free Return Window

You have 30 natural days from the date your package arrives at your delivery address to evaluate your purchase and initiate a return request.

Conditions for Return

To qualify for a full refund, all returned items must meet the following criteria:

  • Item Condition: The product must remain unused, unaltered, and uninstalled. Adhesive strips, mounting hardware, wall brackets, or suction components must be intact and unused.

  • Packaging: Items must be returned in their original packaging along with all instructional inserts, hardware sets, and accessories.

  • Proof of Purchase: You must provide an order number, invoice, or receipt associated with your purchase through eh0p0e-5q.myshopify.com.

Non-Returnable Items

  • Customized or personalized bathroom fixtures.

  • Clearance, final-sale, or promotional gift items.

  • Items that show signs of installation, wear, water exposure, or missing original hardware.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] within 30 days of receipt. Include your full name, order number, product name, and a brief description (along with photos or video if the item arrived damaged or defective).

  2. Review & Authorization: Our customer support representative, Nancy Becker, will review your request within 24 to 48 business hours. Once approved, you will receive a Return Merchandise Authorization (RMA) along with detailed return instructions.

  3. Pack & Ship: Securely pack the item(s) in original packaging. Send the shipment to our designated facility:

    Return Address:

    1132 E 1000 S, Eden, ID 83325, USA

    Attn: Nancy Becker / Returns Dept.

Note: Unless the return is due to a seller error (e.g., defective item, wrong item shipped), the customer is responsible for purchasing shipping labels for returns. We strongly advise using a trackable shipping service or purchasing shipping insurance.

Inspection and Refund Processing

  • Receiving: Once your returned package arrives at our Eden, ID warehouse, our quality control team will inspect the items within 3 to 5 business days.

  • Approval Notification: You will receive an automated email notification confirming whether your refund has been approved or rejected based on item condition.

  • Issuance: Approved refunds will be processed automatically back to your original payment method (e.g., credit card, PayPal) within 5 to 10 business days, depending on your financial institution's processing timeline.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your shower caddy, toothbrush holder, or towel hook arrives damaged during transit or possesses a manufacturing flaw, contact us at [email protected] within 48 hours of delivery. We will immediately arrange for a free replacement or issue a complete refund at no extra shipping cost to you.