Privacy Policy

Effective Date: November 12, 2026

At CRISP KITCHEN BASE, we value the trust our customers place in us when shopping online. Protecting personal information is an important part of maintaining that trust.

When you visit our website, browse our bathroom accessories, place an order, or contact our customer service team, certain information may be collected to help us provide our services and manage your shopping experience.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, and the choices available to you regarding your personal information.

This policy applies to https://www.crispkitchenbase.company and the online retail activities operated by BKL CIVIL PTY LTD.

1. About This Privacy Policy

The website is operated by:

Legal Business Name: BKL CIVIL PTY LTD
Trading Name: CRISP KITCHEN BASE
Business Address: 59 Market St, Rockley NSW 2795, Australia
Contact Person: Sharon Revell
Privacy Enquiries: [email protected]

This policy applies to personal information collected through our website, online checkout, customer communications, and related business activities.

It covers information collected when you:

• Visit our website.

• Browse product listings.

• Submit an order.

• Make a payment.

• Contact customer support.

• Request a refund or replacement.

• Subscribe to marketing communications.

• Submit a review or product enquiry.

• Participate in other available website activities.

2. Personal Information We Collect

The information we collect depends on how you interact with our store.

A. Personal and Contact Information

When you make a purchase or contact us, we may collect:

• Full name.

• Email address.

• Telephone number, if supplied.

• Billing address.

• Shipping address.

• Delivery instructions.

• Other information voluntarily included in your communications.

This information helps us identify your order, arrange delivery, and respond to your enquiries.

B. Order and Purchase Information

We may collect information relating to your shopping activities, including:

• Order numbers.

• Purchased products.

• Product quantities.

• Purchase dates.

• Order totals.

• Shipping fees.

• Payment status.

• Delivery information.

• Tracking details.

• Return and refund records.

This information is used to administer transactions and provide customer support.

C. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, those providers may collect payment card information, billing details, transaction identifiers, and other financial information.

We may receive transaction confirmations, payment status, and information necessary to reconcile orders and process refunds.

We do not intend to retain complete payment card numbers or card security codes on our own systems unless specifically required under an authorized and appropriately secured payment arrangement.

Customers should review the privacy policies of their chosen payment providers for further information.

D. Technical and Browsing Information

When you access our website, certain technical information may be collected automatically.

This may include:

• IP address.

• Browser type.

• Operating system.

• Device type.

• Website pages visited.

• Date and time of access.

• Referral information.

• Session activity.

• General website interaction data.

• Approximate location information derived from technical data, where available.

We use this information to understand website usage, improve performance, and identify technical problems.

E. Customer Service Communications

If you contact our team, we may retain relevant correspondence and supporting information.

This may include:

• Product enquiries.

• Order-related questions.

• Complaints.

• Refund and return requests.

• Photographs of damaged products.

• Delivery information.

• Customer feedback.

These records help us respond consistently and maintain an appropriate history of customer service matters.

3. How We Use Personal Information

We collect and use information for purposes reasonably connected with operating our online store.

Processing Orders

We may use your information to:

• Confirm purchases.

• Verify order details.

• Process payments.

• Prepare products for dispatch.

• Arrange delivery.

• Send order confirmations.

• Provide tracking updates.

Customer Support

Your information may be used to:

• Respond to product questions.

• Assist with checkout difficulties.

• Handle complaints.

• Review return requests.

• Process refunds.

• Investigate damaged or missing parcels.

• Provide after-sales support.

Website Improvement

Technical and browsing information may help us:

• Improve website navigation.

• Understand customer interests.

• Identify frequently visited pages.

• Resolve technical errors.

• Improve product presentation.

• Evaluate website performance.

Security and Fraud Prevention

We may use relevant information to identify suspicious activity, verify transactions, protect our business systems, and reduce fraudulent orders.

Marketing Communications

Where permitted by applicable law and with the required consent, we may use your contact information to send promotional messages about our products, special offers, and store updates.

You may withdraw marketing consent or unsubscribe at any time.

Legal and Administrative Purposes

We may process and retain information to meet applicable legal, accounting, taxation, recordkeeping, and dispute resolution obligations.

4. Cookies and Similar Technologies

Our website may use cookies, tracking pixels, tags, and similar technologies.

These technologies may help our website remember certain information and improve the browsing experience.

Depending on the technologies implemented, cookies may be used to:

• Maintain shopping cart functionality.

• Remember website preferences.

• Support checkout processes.

• Analyze website traffic.

• Understand customer interactions.

• Improve website performance.

• Support relevant advertising activities.

Some cookies may be supplied by third-party website, analytics, or advertising providers.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features or checkout functionality.

Where consent is required by applicable law, we will seek appropriate consent before using the relevant tracking technologies.

5. Disclosure of Personal Information

We do not sell personal information as a standalone commercial product.

However, operating an online retail business may require us to share relevant information with trusted service providers.

These may include:

Payment Providers

To process transactions, verify payment status, and administer refunds.

Shipping and Delivery Providers

To arrange delivery, provide tracking information, and investigate missing parcels.

Website Hosting and E-commerce Providers

To operate the online store, maintain checkout functionality, and provide technical support.

Analytics Providers

To understand website performance and visitor interactions.

Professional Advisers

Including accountants, auditors, legal advisers, and other professional service providers where reasonably necessary.

Government and Regulatory Authorities

Where disclosure is required or authorized by applicable law, legal process, or regulatory obligations.

We aim to limit disclosures to information reasonably necessary for the relevant business or legal purpose.

6. Third-Party Services

Our online store may rely on services operated by independent third parties.

These providers may have their own privacy policies and information-handling practices.

We encourage customers to review those policies when using external payment services, delivery tracking platforms, or linked websites.

We take reasonable steps to use service providers with appropriate security and confidentiality arrangements, where applicable.

However, we cannot independently control every aspect of an external provider's systems or operations.

7. Overseas Disclosure and Data Storage

Some service providers supporting our website may store or process information outside Australia.

Depending on the services used, personal information may be handled in other countries where the relevant provider maintains its infrastructure or operations.

Where the Australian Privacy Act applies to our activities, we will take the steps required under applicable privacy rules concerning overseas disclosures.

We also seek to use reasonable contractual, organizational, and technical safeguards to protect personal information when working with external providers.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Our protective measures may include:

• Restricted access to customer information.

• Appropriate account and system access controls.

• Secure website connections where supported.

• Use of established payment processing services.

• Routine technical maintenance.

• Appropriate information-handling procedures.

• Security monitoring and service provider reviews.

No electronic storage system or internet transmission method can be guaranteed to be completely secure.

Customers should avoid sharing passwords, full payment card details, or other sensitive information through unsecured communication channels.

9. Data Retention and Disposal

We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected.

Some records may need to be retained for longer periods to meet applicable tax, accounting, transaction, legal, or dispute resolution requirements.

When information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or de-identify it, subject to applicable legal retention obligations.

10. Accessing and Correcting Personal Information

Where applicable privacy laws provide these rights, customers may request access to personal information held about them or ask us to correct information that is inaccurate, incomplete, or outdated.

To submit a request, email:

[email protected]

Please include your name, relevant order information, and a clear description of the information you wish to access or correct.

We may need to verify your identity before responding to a request.

We will handle requests in accordance with applicable legal requirements and any relevant exceptions.

11. Australian Privacy Law

Our privacy practices are intended to take account of the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those requirements apply to our business.

The Privacy Act does not automatically cover every small business. Some businesses with annual turnover of $3 million or less may be exempt, although statutory exceptions apply.

Where our business is covered by the Privacy Act, we will comply with the applicable Australian Privacy Principles, including relevant requirements concerning collection, use, disclosure, security, access, and correction of personal information.

Regardless of whether a particular statutory obligation applies, we aim to handle customer information responsibly and transparently.

12. Direct Marketing and Email Preferences

Where permitted by law, we may send promotional communications about:

• New bathroom accessories.

• Product updates.

• Special offers.

• Seasonal promotions.

• Store announcements.

• Other relevant shopping information.

We will obtain the consent required under the Spam Act 2003 (Cth) before sending commercial electronic messages.

Commercial messages will identify the sender and include a functional unsubscribe method where required.

You may unsubscribe through the link in a promotional email or contact our customer service team.

We will process unsubscribe requests within the period required by law.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, delivery notifications, or responses to your customer service enquiries.

13. Children's Privacy

Our website is intended for general household shoppers and is not specifically designed to collect personal information directly from children.

We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law.

If a parent or legal guardian believes that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Data Breach Management

We take information security seriously and will assess suspected data breaches where they arise.

If the Privacy Act's Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will comply with the applicable assessment, notification, and reporting requirements.

This may include notifying affected individuals and the Office of the Australian Information Commissioner where legally required.

15. External Websites and Links

Our website may contain links to external websites, payment services, or delivery platforms.

Those websites operate independently and may collect information under their own privacy policies.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage customers to review the relevant privacy notices before providing personal information to an external service.

16. Changes to This Privacy Policy

We may update this policy to reflect changes in our website, business operations, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage customers to review the policy periodically.

17. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related enquiry, please contact:

Company: BKL CIVIL PTY LTD
Store Name: CRISP KITCHEN BASE
Contact Person: Sharon Revell
Email: [email protected]
Business Address: 59 Market St, Rockley NSW 2795, Australia
Website: https://www.crispkitchenbase.company

We appreciate your trust and are committed to treating your personal information with care, respect, and appropriate responsibility.