Contact information

Contact Information

CRISP KITCHEN BASE – Customer Support and Business Information

At CRISP KITCHEN BASE, we believe that a helpful shopping experience should include reliable customer support and clear communication.

Whether you have questions about our towel hooks, toothbrush holders, or shower storage racks, need assistance with an existing order, or simply want to learn more about our online store, we welcome your enquiries.

Our goal is to provide useful information, respond to customer concerns, and help make your shopping experience as convenient as possible.

1. Official Business Information

Legal Business Name: BKL CIVIL PTY LTD

Store / Trading Name: CRISP KITCHEN BASE

Website: https://www.crispkitchenbase.company

Customer Service Email: [email protected]

Primary Contact Person: Sharon Revell

Business Address:

BKL CIVIL PTY LTD
59 Market St
Rockley NSW 2795
Australia

Return Address:

BKL CIVIL PTY LTD
59 Market St
Rockley NSW 2795
Australia

2. Customer Service Email

For general enquiries and customer assistance, please contact:

[email protected]

Our customer service team welcomes questions relating to:

  • Product descriptions and specifications.

  • Towel hook styles and installation information.

  • Toothbrush holder features and dimensions.

  • Shower storage rack specifications.

  • Product availability.

  • Order confirmation and payment enquiries.

  • Shipping fees and delivery arrangements.

  • Tracking information.

  • Delayed or missing parcels.

  • Return and refund requests.

  • Damaged, defective, or incorrect products.

  • Website functionality.

  • General feedback and suggestions.

For questions concerning an existing purchase, please include your order number to help us identify the transaction.

3. Business Correspondence

For formal correspondence or other business-related enquiries, please use our registered business contact address:

BKL CIVIL PTY LTD
59 Market St
Rockley NSW 2795
Australia

Please include your name, contact information, and the purpose of your correspondence.

If your enquiry relates to a product return, please contact our support team before arranging postage so that the correct return instructions can be provided.

4. Order Assistance

If you need help with an existing order, please provide the following information where applicable:

  • Full name.

  • Order number.

  • Email address used during checkout.

  • Product name.

  • Date of purchase.

  • A brief explanation of your enquiry.

  • Supporting photographs or other relevant information.

Providing complete details helps us identify the transaction and investigate your request more efficiently.

For your security, please do not send passwords, full payment card numbers, or card security codes through email.

5. Returns and Refund Enquiries

If you are dissatisfied with an item, receive a damaged product, or believe that an order contains an incorrect item, please contact us before sending anything back.

Our team will review your request and explain the appropriate return or refund procedure.

For detailed information about eligibility, statutory consumer rights, and refund processing, please refer to our Return and Refund Policy.

6. Shipping and Delivery Support

If your order has not arrived or you have questions about its delivery status, please contact us with your order number and available tracking information.

We will make reasonable efforts to review the shipment details and help identify the next steps.

Our Shipping Policy provides further information about shipping fees, delivery procedures, and transportation-related enquiries.

7. Product Information and Assistance

We encourage customers to review product specifications before completing a purchase.

If you need additional clarification about a towel hook, toothbrush holder, or shower storage rack, please send your question to our customer service email.

Where relevant, our team can direct you to the available product information, installation instructions, and care recommendations.

We aim to help customers make informed purchasing decisions.

8. Customer Support Response Time

We aim to respond to customer enquiries within 1–2 business days.

Response times may vary depending on weekends, public holidays, promotional periods, and the complexity of the enquiry.

Certain matters, such as delivery investigations or product defect assessments, may require additional time to review.

We appreciate your patience while we work toward an accurate and helpful response.

9. Our Customer Service Commitment

At CRISP KITCHEN BASE, we value clear communication, responsible service, and respectful customer relationships.

We aim to:

  • Provide clear and useful product information.

  • Handle customer enquiries professionally.

  • Review product concerns fairly.

  • Explain return and refund procedures transparently.

  • Assist with delivery-related issues.

  • Respect customer privacy.

  • Improve our services through customer feedback.

We believe that good service extends beyond checkout, and we appreciate the opportunity to assist customers throughout their shopping experience.

Thank you for choosing CRISP KITCHEN BASE.

CRISP KITCHEN BASE
Operated by BKL CIVIL PTY LTD

59 Market St
Rockley NSW 2795
Australia

Email: [email protected]
Contact Person: Sharon Revell
Website: https://www.crispkitchenbase.company